MarketBetter for iPhone

How can we help?

Find quick answers for the MarketBetter app or reach our team for help with your account, chat inbox, and notifications.

Email support Try a quick fix

Support is available at [email protected]

Quick help

Start with the most common fixes

These steps cover the most common issues in the MarketBetter iPhone app.

I can't sign in

Use the same work account you use for MarketBetter on the web.

1Confirm that your work email has access to an existing MarketBetter workspace.
2Try the same sign-in method you normally use: password, email code, Google, or Microsoft.
3If your company requires two-factor authentication, enter the current 6-digit code from your authenticator app.
4For a password reset, enter your email on the sign-in screen and tap Forgot.

My inbox is not updating

A quick reconnect usually restores live conversation updates.

1Check that your iPhone has an active Wi-Fi or cellular connection.
2Open the You tab and look for Live updates. It should say Connected.
3If it says Reconnecting, close and reopen the app after confirming your connection.
4If the issue continues, sign out from the You tab and sign back in.

Notifications are not arriving

Both iPhone and MarketBetter notification settings must allow them.

1Open iPhone Settings, choose Notifications, then MarketBetter, and turn on Allow Notifications.
2In MarketBetter, open the You tab and make sure the chat notification options you want are set to All.
3Tap Send a test notification in the You tab.
4Check whether Focus, Do Not Disturb, or scheduled notification delivery is delaying alerts.

Still need help?

Send us a message with a few details. The checklist helps us understand the issue without making you repeat yourself.

The email address on your MarketBetter account
Your company or workspace name
Your MarketBetter app version and iOS version
What you expected, what happened, and the steps that led to it
A screenshot, if it does not contain sensitive customer information

Contact [email protected]

Keep your account secure

MarketBetter support will never ask for your password, email verification code, authenticator code, or recovery code. Do not send customer messages or other sensitive information in a support email unless our team specifically requests it.

Privacy and legal

MarketBetter accounts and access

The iPhone app is for existing MarketBetter customers. If your organization has not added you to a workspace, ask your MarketBetter administrator for access.

Ask about access